Frequently asked questions
Quick answers about consultations, applications, documents, payments and the UniMate Student Portal.
Can I choose any university myself?
UniMate reviews your profile and staff add suitable recommendations to your case. You can discuss the recommendations and confirm the option you want to proceed with, but a recommendation does not guarantee admission.
Where do I upload documents?
Use the Documents area in your Student Portal after your account is activated.
How do I know what I need to do next?
Check the Journey and Action Center areas. Your advisor can also send you a message or assign an action when something needs your attention.
How can I pay UniMate?
Available payment methods depend on the invoice or service. A payment may support secure online card checkout, bank transfer, or both.
Does UniMate guarantee admission or a visa?
No. Admission decisions are made by universities and visa or residence decisions are made by the competent public authority.
What if information in a guide conflicts with my case instructions?
Follow the latest case-specific instruction from your responsible UniMate staff member and the relevant official source. Contact UniMate if you are unsure which instruction is current.
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